Resources

We welcome your feedback! Your voice helps us improve and maintain safe, high-quality supports. This section explains how to make a complaint or share feedback. It’s part of our commitment to the NDIS Practice Standards for Governance and Operational Management, ensuring concerns are handled fairly, promptly, and transparently.

Keeping children safe is a top priority.

Our policies outline how we protect children and respond to concerns. These practices meet both NDIS Practice Standards and national Child Safe Standards, helping us provide a safe environment where children can thrive and feel valued.

This section provides an overview of the national Child Safe Standards and how they guide our practices. It shows our commitment to preventing harm, promoting wellbeing, and ensuring all children have a safe and inclusive environment, in line with NDIS Practice Standards for Rights and Safety.

Your information is safe with us.

This section explains how we collect, store, and use personal information. We follow the NDIS Practice Standards for Privacy and Confidentiality, ensuring participant information is handled securely, respectfully, and in line with your rights

This section provides guidance on the NDIS Code of Conduct and how participants qualify for supports.

Understanding these standards helps us deliver services that are ethical, safe, and professional, in line with NDIS Practice Standards for Rights and Responsibilities.

Not sure if you or your loved one can access NDIS supports? This section outlines the eligibility requirements and explains how to determine whether you meet the criteria. It aligns with NDIS Practice Standards for Participant Access and Engagement, helping participants understand their options and next steps.

Everyone using NDIS supports has rights — and responsibilities. This section explains what you’re entitled to, including safe, respectful, and high-quality support, and what you can expect from us as your provider. It also covers your role in providing accurate information, engaging in your supports, and helping us maintain a positive, safe environment. Understanding these rights and responsibilities ensures your NDIS experience is empowering and fair.

The NDIS Price Guide outlines the costs of supports and services under the NDIS, so participants and families can plan and use funding with confidence.

This resource helps you understand what supports are covered, how they are priced, and ensures transparency in the services you receive.

Need direct access to official NDIS information?

Here you’ll find links to the NDIS website, including guidance on planning, funding, eligibility, and more. You’ll also find contact details to get support from the NDIS if you have questions or need assistance.