NDIS Disability Service Provider
Servicing Newcastle, Lake Macquarie, Central Coast & Maitland
Founders of The Heartbuilt Co.
We’re Tayla & Tiana – two sisters who grew up with a deep, personal connection to the disability space. Having both grown up with brothers who have disabilities, and with over 5–7 years of professional experience in the industry, we’ve seen firsthand what works… and what doesn’t.
After years of working alongside various NDIS providers, one thing became clear: too often, the participant is not the priority. That’s why we decided to do things differently.
The Heartbuilt Co. was created to put people before paperwork, to truly listen, and to tailor support that respects the unique goals, voices, and lives of every individual we work with.
We're not just another provider — we live this. We understand the daily joys, challenges, and everything in between because we've been part of it our whole lives.
Our mission is simple: to bring meaningful, participant-focused change to the disability space.
We can’t wait to connect with local families, participants, and support networks. Whether you're looking for support or just want to learn more, reach out — we’d love to chat.
Let’s create something better, together
Our Services
Individual Support
Our Individual Support service is designed to empower participants to build independence, confidence, and meaningful connections in their daily lives. We take a person-centered approach, working closely with each participant and their family to create a tailored Support Plan that aligns with their NDIS goals.
Whether it’s developing daily living skills, engaging in community activities, or fostering greater independence, we support our participants every step of the way to achieve outcomes that truly matter to them.
Daily Living Skills
Community Participation
Independence
Transport
In Home Support
Our In-Home Support service assists participants to develop everyday living skills within the comfort of their own home.
We work together with participants and families to create a personalised plan that may include cooking, budgeting and planning, cleaning, and personal care activities, all focused on increasing independence and confidence in daily life.
Cooking
Budgeting & Planning
Cleaning
Personal Care
Group Activities
Our Group Activities program supports participants to build social skills, confidence, and meaningful connections while engaging in fun, inclusive experiences.
We work with participants and families to plan activities that align with interests and NDIS goals, whether at our hub or out in the community. These group-based sessions encourage teamwork, communication, and a sense of belonging.
Social Skills
Community Access
Building Confidence
Health & Wellbeing
❊ FAQs
You’ve got questions,
we’ve got answers
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Our pricing aligns with the current NDIS Price Guide and Support Catalogue. This ensures our rates are fair, consistent, and transparent for all participants.
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Most participants access our services through their NDIS plans. We support both Self-Managed and Plan-Managed participants. If you are unsure about your funding, we’re happy to help you understand what is available.
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You can contact us through our website, email, or phone. We’ll arrange a friendly conversation to learn about your needs, goals, and how we can support you. From there, we’ll create a personalised Support Plan together.
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Yes. We believe in the importance of connection and trust. We match participants with workers based on personality, interests, and support needs. If something isn’t the right fit, we’re always open to finding someone who is.
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Supports can be provided in your home, at our group activity locations, or out in the community—depending on your goals and the service you are accessing.
